All GRS member agents dealing with resale properties must agree to comply with the GRS code of conduct and client handling procedures . All member agents have been carefully selected by GRS representatives and share a common commitment to customer service standards and service integrity within the industry. Local knowledge helps to ensure that their customers referred through GRS will not be misled and will be treated fairly and professionally.
The GRS platform has been designed to minimise the difficulties normally associated with multilingual websites. Each re-sale properties will be displayed in the various languages including: French, German, Arabic and English. The GRS property upload form uses a comprehensive set of property attributes to ensure customers can obtain the maximum property information in their own language, whilst the property agent only has to upload the details once and in their native language. The GRS platform delivers global coverage through a strong network of member agents residing in the major wealth producing economies and second-home locations worldwide.
GRS recognises that one of the critical factors facing an agent making a cross-border referral is referral tracking. This is particularly the case for low-value resale properties, where an applicant applies through the GRS website for a listed property. Once registered on the platform, the unique GRS tracking process begins. The request is immediately sent to the local listing agent and automatically populates that agent’s database/website. From this point onwards the GRS platform will track every step of the purchase process; allowing all parties to remain fully informed of the latest customer communications or requirements. – each of the key steps in the sales process are visible to the authorised parties handling a particular referral. Customers utilising the platform generally select a country prior to selecting an individual property type. GRS has responded by incorporating a wealth of country, city and local market data within the platform. This data has been provided by industry specialists and is regularly monitored and updated.
When a purchaser is buying in a foreign market it is often useful to utilise legal and conveyancing services from a firm with knowledge of both the buyer’s home market and the intended purchase market. GRS strongly recommends that proper legal advice is taken and wherever possible an established firm with international connections should be used in purchasing a resale property.
